Returns and Exchanges

Handwriting Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:

• A copy of the packing slip or the returns processing form, with the item(s) and quantity being returned marked
• Reason for return (damage, wrong item, duplicate, other)
• Your request for an account credit, refund, or exchange

Please complete the Returns Processing Form, print the completed form and include it in the product return package. In addition, please send the completed form with tracking information to Customer Service via fax (301) 263-2707 or email customerservice@hwtears.com so that we can ensure proper credit is made to your account.

If you have further questions, please contact Customer Service at (301) 263-2700 or via email customerservice@hwtears.com.

Where to Ship your Return

If you are shipping items back from one of the following states—ND, MT, WY, CO, NM, ID, UT, AZ, WA, OR, NV, CA, AK, HI—ship your return order to:

HWT/Fosdick Fulfillment Returns Dept
12995 Echo Ct Suite G
Reno, NV 89506

All other returns should be shipped to:

HWT/Tasco Returns Dept
9 Jay Gould Ct
Waldorf, MD 20604

Refunds

You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within 4 weeks of receipt of your return.