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Customer Care

Ordering Information – Easy Ways to Order

1. Secure Online Ordering

Browse our products and place orders online for fastest delivery. Online orders must be paid by Visa or MasterCard.  Orders are processed by the end of the next business day after the day the order was placed online.

2. Phone: 301-263-2700

3. Email: emailorders@hwtears.com

Download and attach your Printable Order Form with a Visa or MasterCard payment, or attach your Authorized Purchase Order.

4. Fax: 301-263-2707

Download and fax your Printable Order Form with a Visa or MasterCard payment, or fax your Authorized Purchase Order.

5. Mail

Mail your Printable Order Form with check, money order or Visa or MasterCard payment; or mail your Authorized Purchase Order to:

Handwriting Without Tears
806 W. Diamond Avenue, Suite 230
Gaithersburg, MD 20878

Printable Order Form

If you prefer to e-mail, fax or mail your order, download and print our order form. Choose the state/province to which the order will be shipped.

Purchase Orders

Handwriting Without Tears® gladly accepts purchase orders from schools or businesses. Official purchase orders must be signed by an authorized representative and the form must be emailed, faxed, or mailed along with your order details to Handwriting Without Tears. We cannot accept purchase orders for online or phone orders.

If your school does not use purchase orders, you may submit your order along with a purchase authorization written on official school letterhead and signed by the principal or other authorized purchaser at your school. Please reference the shipping and billing address in the purchase authorization letter.

Expedited Order Processing

 

You can have your order's processing expedited for an additional $10 fee. Expedited processing ensures that your order will be processed and shipped the next morning if we receive the order no later than 2:00 p.m. EST. If you request expedited processing on an order we receive after 2:00 p.m. EST, your order will be processed and shipped the next business day. No changes to your order can be made after 2:00 p.m. EST, because the order will have been sent to the warehouse for shipping. Delivery time for expedited order processing is 3-5 business days.

Handwriting Without Tears must receive confirmation that the customer approves the additional $10 fee for expedited processing. The customer may:

  • Contact customer service at 301-263-2700 to verbally confirm request.
  • Send an email to customerservice@hwtears.com to request expedited processing; email should include written note from customer authorizing the additional $10 fee.
  • For online orders, customer may include a written comment on the order authorizing the additional $10 fee for expedited processing. If you place your online order between 8:00 a.m. and 2:00 p.m. EST M-F, you need to call customer service at 301-263-2700 to ensure you meet the same-day expedited processing deadline. Otherwise, the online order will be processed the next business day.

International customers: we cannot guarantee an earlier delivery date with expedited processing because the time needed to clear customs varies.