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Handwriting Without Tearms

Purchasing FAQ

 Ordering Support

What is the fastest way for me to receive my order?

The fastest way to receive your purchase is to order online (Visa and Mastercard only).

What if I need my order expedited?

You can have your order expedited for an additional $10. Expedited processing ensures your order will be processed and shipped the same day as long as we receive your order by no later than noon EST. See further details.

How do I know if my online order went through?

When your online order is submitted you will automatically receive an order confirmation via the email address you submitted while placing your order. If you do not see the order confirmation in your email, please check your email account for blocked or spam email. If you still can’t find the order confirmation, please contact customerservice@hwtears.com or 301-263-2700 before attempting to place the order again.

I want to ship my order to multiple destinations. May I do this?

You are not able to submit an online order that will ship to multiple destinations. You may either enter a separate online order for each shipping address, or you may submit a purchase order via fax or mail showing the items to ship to each address.

I want to purchase Mat Man. Why can’t I find him?

Mat Man is not a single product. He is made out of the Mat and the Capital Letter Wood Pieces set.

Does Handwriting Without Tears® have a retail store where I can shop?

No, Handwriting Without Tears does not have a store. All products are shipped from our warehouse and can only be ordered online, by fax, by phone, or by mail. Refer to ordering methods available.

How do I track my order?

If you provided an email address while placing your order, you will receive a ship confirmation email with tracking information and the shipment date. Please check your email (including any spam or blocked email folders) and double click on the tracking link that takes you to the carrier’s website for order tracking.

If you need further assistance to check the status of your order, please email customerservice@hwtears.com or call 301-263-2700.

I placed my order with a purchase order; what are your payment terms?

We gladly accept authorized purchase orders from schools and businesses in the United States and Canada. Our terms are Net 30 days from the date of shipment.

I did not receive an invoice for my order. How can I get one?

Invoices are typically mailed 6-8 business days after the date of order. If it is past this time period, please contact accountsreceivable@hwtears.com to request an invoice.

Where can I find a complete product price list?

You may obtain a price list by downloading and printing our order form. Choose the state/province to which your order will be shipped to determine if Handwriting Without Tears collects sales tax in your state.

Do I need to pay sales tax on my order?

Handwriting Without Tears collects sales tax in many states. Please refer to our full sales tax policy.


Product and Curriculum Support

I am interested in the program and would like to receive written purchase recommendations for my school or district. Whom should I contact?

Email customeroutreach@hwtears.com or call 301-263-2700.

I don’t know what to purchase for my child. Where do I look?

Go to purchase recommendations for parents. If you are still struggling with what to purchase, call us at 301-263-2700.