Returns and Exchanges

Handwriting Without Tears® will accept returns within three months of the customer’s order date. All returned items must be in unused, saleable condition. Each return must include:

• A copy of the packing slip or the returns processing form, with the item(s) and quantity being returned marked
• Reason for return (damage, wrong item, duplicate, other)
• Your request for an account credit, refund, or exchange

If you have further questions, please contact Customer Service at (301) 263-2700 or via email customerservice@hwtears.com.

Where to Ship your Return

If you are shipping items back from one of the following states—ND, MT, WY, CO, NM, ID, UT, AZ, WA, OR, NV, CA, AK, HI—ship your return order to:

Returns Processing
48105 Warm Springs Blvd.
Fremont, CA 94539

All other returns should be shipped to:

Returns Processing
121 N. Shirk Rd
New Holland, PA 17557

Refunds

You will receive a full refund for each item returned in unused, saleable condition. You should expect to receive your refund within 4 weeks of receipt of your return.