Shipping and Delivery

We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.

Shipping and Handling Costs

U.S. Shipping and Handling Rates

• Subtotal under $60: add $5.95
• Subtotal over $60: add 10% of subtotal

AK, HI, APO/FPO, and U.S. Territories Shipping and Handling Rates

• 20% of subtotal ($7.50 minimum)

Canada Shipping and Handling Rates

• 17% of item subtotal; $14 minimum (includes customs, duties and brokerage fees)

International Shipping (excluding Canada)

You will be contacted via email by HWT Customer Service with a specific shipping charge quote for your order. Customer is responsible for customs, duties, and taxes (see details below).

Delivery Time

Business days do not include weekends or holidays.

• U.S. and U.S. Territories: 7-10 business days
• APO/FPO: Up to 15 business days
• Canada: Approximately 15 business days
• Other International: Approximately 15 business days

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.

NAFTA Certificates: If you are a resident of Mexico interested in reducing import duties, contact HWT Customer Service to obtain a NAFTA certificate for HWT workbooks, teachers’ guides, and paper. E-mail customerservice@hwtears.com or call 301-263-2700.